Your job position: Doctor

Part 4 of 4

Scenario: A patient calls her physician's office. She describes her problem:

"I need a prescription refill. I've been taking the same drug from my doctor for pain, but it isn't working any more. I want a refill and a higher dose. I'm a long time patient."

Choose the appropriate response to the patient for the role of Doctor.

First, listen to all responses:
  A   B   C   D
Then, choose the appropriate one:
A
B
C
D
Would your response be the same or different if:
This is a long-term patient who is very familiar to you, and never complains about anything.
     Same     Different