Your job position: Medical Assistant
Part 2 of 4

Scenario: A patient calls her physician's office. She describes her problem:

"I need a prescription refill. I've been taking the same drug from my doctor for pain, but it isn't working any more. I want a refill and a higher dose. I'm a long time patient."

Choose the appropriate response to the patient for the role of Medical Assistant.
First, listen to all responses:
  A   B   C   D
Then, choose the appropriate one:
A
B
C
D
Would your response be the same or different if:
This call is the third time in 36 hours the patient has called with the same complaint.
     Same     Different