RMFinteractive

In this issue:

Articles
•	Commentary: Communicating with Patients
•	Negotiating an Effective Physician-Patient Relationship
•	Difficult Clinician-Patient Relationships
•	Communicating with Patients’ Families
•	Low Literacy Patients: A Hidden Risk
•	Women’s Understanding of the Mammography Debate
•	Handling Patient E-mail
•	Tips for Managing Phone Calls from Upset Patients
•	Closed Claim Abstract: Communication Among Providers
•	Teamwork Failures Noted in Malpractice Claims
•	Case Study: Surgical Team Forgets a Foreign Body
•	Can Teamwork Enhance Patient Safety?
•	How to Turn a Team of Experts Into an Expert Team
•	From Theory to Practice: An Interview with Dr. Michael Leona
•	Changing Culture: MedTeams in Labor and Delivery
•	I’m a Surgeon, Not a Teammate
Audio
•	Closed Claim Abstract: Two Bad Findings, One Lost Referral
•	Best Practice: Lab/Referral Follow-up Assigned
Interactive Learning
•	Coordinating Patient Care: Interactive Exercise
•	Teamwork in Labor & Delivery Introduction Video

Target Area: Communications & Teamwork

December 2004

Coordinating Patient Care: Interactive Exercise

From the RMF CME Online course, Coordination of Patient Care, avalable at www.rmfcme.com.

In the exercise below, four scenarios are presented. After each one, you will be asked to choose the next step. Click on the best choice, and the consequences of your choice will be shown along with helpful advice for safe hand-offs. Click on the "Begin Exercise" button below to continue.

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