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In this issue:
Articles
• Commentary: Communicating with Patients
• Negotiating an Effective Physician-Patient Relationship
• Difficult Clinician-Patient Relationships
• Communicating with Patients’ Families
• Low Literacy Patients: A Hidden Risk
• Women’s Understanding of the Mammography Debate
• Handling Patient E-mail
• Tips for Managing Phone Calls from Upset Patients
• Closed Claim Abstract: Communication Among Providers
• Teamwork Failures Noted in Malpractice Claims
• Case Study: Surgical Team Forgets a Foreign Body
• Can Teamwork Enhance Patient Safety?
• How to Turn a Team of Experts Into an Expert Team
• From Theory to Practice: An Interview with Dr. Michael Leona
• Changing Culture: MedTeams in Labor and Delivery
• I’m a Surgeon, Not a Teammate
Audio
• Closed Claim Abstract: Two Bad Findings, One Lost Referral
• Best Practice: Lab/Referral Follow-up Assigned
Interactive Learning
• Coordinating Patient Care: Interactive Exercise
• Teamwork in Labor & Delivery Introduction Video
Current Target Area: Communications & Teamwork

Shortcuts: Articles   Audio   Interactive Learning Modules
Articles
Commentary: Communicating with Patients By Martha Byington and Annette Bender.
Negotiating an Effective Physician-Patient Relationship By Leonard J. Marcus, Ph.D. and Barry C. Dorn, M.D.
Difficult Clinician-Patient Relationships By Maysel Kemp White, Ph.D. and Vaughn F. Keller, Ed.D.
Communicating with Patients’ Families By Carol Levine, M.A.
Low Literacy Patients: A Hidden RiskBy Joanne G. Schwartzberg, M.D.
Women’s Understanding of the Mammography DebateBy Steven Woloshin, M.D., M.S. and Lisa M. Schwartz, M.D.
Handling Patient E-mail By RMF Staff.
Tips for Managing Phone Calls from Upset PatientsBy Suzanne O’Connor, R.N. and Diane Hanscom.
Closed Claim Abstract: Communication Among Providers By Annette Bender.
Teamwork Failures Noted in Malpractice ClaimsBy Heidi Groff, R.N., N.P., M.P.H.
Case Study: Surgical Team Forgets a Foreign BodyBy Heidi Groff, R.N., N.P., M.P.H.
Can Teamwork Enhance Patient Safety?By Eduardo Salas, Ph.D; Dana E. Sims; Cameron Klein; & C. Shawn Burke.
How to Turn a Team of Experts Into an Expert TeamBy Eduardo Salas, Ph.D; Dana E. Sims; Cameron Klein; & C. Shawn Burke.
From Theory to Practice: An Interview with Dr. Michael LeonardBy Heidi Groff, R.N., N.P., M.P.H. and Thomas Augello.
Changing Culture: MedTeams in Labor and DeliveryBy Susan Mann, M.D.
I’m a Surgeon, Not a TeammateWilliam Berry, M.D.
Audio back to top
Closed Claim Abstract: Two Bad Findings, One Lost ReferralA surgeon’s plan to have another specialist evaluate a second worrisome lump fell through, from RMF audio program, Resource, October 2004.

Best Practice: Lab/Referral Follow-up AssignedSomeone in the practice ensures that results and patients return in time, from RMF audio program, Resource, October 2004.
Interactive Learning Modules back to top
Coordinating Patient Care: Interactive ExerciseLearn from the consequences of common mistakes in patient hand-off in this case-based exercise.
Teamwork in Labor & Delivery Introduction Video View this video excerpt from First, Do No Harm to see what happens when teamwork fails.
 
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