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In this issue:

Articles
•	CRICO Office-based Malpractice Cases: 1989–98
•	Tips for Improving Office Practice Systems to Reduce Adverse Events
•	Quality Improvement in Office Practice: Getting Started
•	Office Efficiency: Managing a High Volume Practice
•	Informing Patients of Test Results
•	The Value of Improving Test Result Communication
•	Quality Enhancements via Electronic Medical Records
•	Managing Phone Calls
•	The Non-compliant Patient and Steps Toward Cooperation
•	Consultation Guidelines for Primary Care Providers
•	Closed Case Abstract: Test Result Reporting System
•	Earn CME Credits
Audio
•	Best Practice—Getting the Patient’s Perspective
Interactive Learning
•	Interactive Book for Office Practice
•	Polling Exercise: Office-based Risk
•	Polling Exercise: Safe Prescribing Practices

Target Area: Office Practice Liability

April 2004

Interactive Book for Office Practice

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