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Target Area: Office Practice Liability

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Articles

CRICO Office-based Malpractice Cases: 1989–98 By Mary A. Schaefer, R.N., M.Ed., A.R.M., Director of Risk Assessment Services at Risk Management Foundation. Mary Schaefer is Director of Risk Assessment Services for Harvard Risk Management Foundation.

Tips for Improving Office Practice Systems to Reduce Adverse Events Developed by Staff of Risk Management Foundation of the Harvard Medical Institutions.

Quality Improvement in Office Practice: Getting Started By Gila Kriegel, M.D., and Russell S. Phillips, M.D. Dr. Kriegel is Instructor of Medicine in the Division of General Medicine and Primary Care at Beth Israel Deaconess Medical Center in Boston, MA. Dr. Phillips is an Associate in Medicine in the same BIDMC Division.

Office Efficiency: Managing a High Volume Practice By Charles M. Kilo, MD, MPH; Sherry A. Delio, MPA; and Frank Littell, M.D. Charles Kilo is Director of Idealized Design at the Institute for Healthcare Improvement in Boston, Massachusetts. Sherry Delio is Director of Practice Administration at Mercy Integrated Health in Phoenix, Arizona. Dr. Littell practices with the PeaceHealth Medical Group in Eugene, Oregon.

Informing Patients of Test ResultsBy Richard N. Winickoff, M.D. Dr. Winickoff is Medical Director for MGH Beacon Hill Primary Care, MGH Fresh Pond, and MGH Downtown, all in the Greater Boston area.

The Value of Improving Test Result CommunicationBy Ann Louise Puopolo, B.S.N., R.N., and Troyen A. Brennan, M.D., J.D., M.P.H. Ann Louis Puopolo is Project Director for Ambulatory and Critical Care Projects at Brigham and Women’s Hospital in Boston. Dr. Brennan is a Professor of Medicine at Harvard Medical School and Professor of Law and Medicine at the Harvard School of Public Health.

Quality Enhancements via Electronic Medical Records By Richard Lopez, M.D. Dr. Lopez is Associate Medical Director for Harvard Vanguard Medical Associates in Boston.

Managing Phone CallsBy Susan Sansby, M.S., R.N.C. Susan Sansby is the Program Administrator for Clinical Telecommunications at Harvard Pilgrim HealthCare in Brookline, Massachusetts.

The Non-compliant Patient and Steps Toward Cooperation By Daniel O’Connell, Ph.D. Daniel O’Connell, from Seattle, Washington, is Northwest Regional Coordinator for the Bayer Institute for Healthcare Communication.

Consultation Guidelines for Primary Care ProvidersBy Thomas H. Lee, M.D. Dr. Lee is Medical Director for Partners Community HealthCare, Inc., in Boston, Massachusetts.

Closed Case Abstract: Test Result Reporting SystemBy Kimberly Nelson, R.N., J.D. Kim Nelson is Associate General Counsel and Director of Risk Management for Harvard Pilgrim HealthCare in Brookline, Massachusetts.

Earn CME CreditsRMF has designed online CME courses to address current risk management issues facing health care providers today.

Audio

Best Practice—Getting the Patient’s PerspectivePeer review at individual sites combined with network guidance to improve care, from RMF audio program, Resource, Feb/Mar 2004.

Interactive Learning Modules

Interactive Book for Office Practice Download this interactive PDF guide.

Polling Exercise: Office-based Risk Read the case examples and submit your views. Compare your impressions with other clinician's.

Polling Exercise: Safe Prescribing Practices Submit your views and see what others have said regarding prescription-based error examples.

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